Shipping policy

Shipping Terms & Conditions

Shipping Costs

Shipping costs will be confirmed with the customer after the order details are finalized. We will provide you with various shipping options to choose from based on your preferences for delivery speed and cost.

Shipping Locations and Delivery Times

We have warehouses in both China and the US. Delivery times vary based on the shipping method and warehouse location chosen by the customer.

For Orders from the US Warehouse

  • Warehouse Address: 5225 Secor Rd Suite 3, Toledo, OH 43623, US
  • Delivery Time: Orders are typically delivered within 3-5 business days.

For Orders from the China Warehouse

  • Order Processing: Orders are processed within 1-2 business days.
  • Shipping Options:
    • Air Freight: Typically 3-5 business days.
    • Sea Freight: Typically around 30 days.
  • Shipping Costs: Air freight is faster but more expensive, while sea freight is more economical but takes longer. Please choose according to your preference for delivery speed and cost.

Shipping Options for Both Warehouses

  • Express Shipping is not available for P.O. Boxes and APO/FPO addresses. Please provide a physical address for Express Shipping.

Delivery Information

In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. For the most accurate delivery date, please refer to the tracking information provided.

Contacting Customer Service

  • For Delivery Issues: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 15 days of the order date.
  • For Other Issues: For other orders, products, and logistics-related issues, you must contact Customer Service within 30 days of the order date.

Additional Information

If you have ample time before your order needs to arrive, we will work with you to select the most cost-effective shipping option to minimize unnecessary expenses. Please let us know your preferred shipping method and any special requests when you place your order.

Customer Service Contact

For any questions or issues, please contact our Customer Service team via: